Frequently Asked Questions

Terminradar is an online appointment booking system for small and medium-sized businesses in Germany. Your customers can book available slots around the clock — you manage all appointments in one central dashboard.

For any business that schedules appointments: hairdressers, beauty studios, physiotherapists, yoga studios, vet practices, lawyers, coaches, tattoo studios and many more. If you receive customers or conduct online calls, Terminradar can take care of your appointment management.

No. The dashboard is designed so you can set up your first calendar in 10–15 minutes: enter opening hours, create services, share your booking link — done. No coding, no servers, no complex configuration.

Terminradar runs entirely in the browser — on smartphone, tablet and desktop. A separate app is not required. The dashboard is optimised for all screen sizes.

Terminradar uses volume pricing (graduated): the first resource costs €8/month, resources 2–4 €7/month each, from resource 5 €6/month each. Example: 1 resource = €8, 3 resources = €22, 6 resources = €41. No setup fee, no hidden costs.

Yes. The first 30 days are completely free — no credit card required. You get access to all features. After the trial you can subscribe or continue using Terminradar for free as long as you don't activate a paid calendar.

Yes. The subscription runs monthly and can be cancelled at any time at month-end — no minimum term. An annual plan is in preparation and will be offered at a discount.

You can deactivate calendars at any time. Active bookings on deactivated calendars are retained — new bookings are blocked. Billing is based on active calendars at the start of the month.

Yes, we grant discounts to non-profit organisations on request. Write to us via the support area.

There is no technical limit. Each calendar is billed separately. A calendar typically corresponds to one employee, room or bookable resource.

Yes. Guests book with their name and email address — no account required. Customers with a Terminradar account can manage, cancel and configure reminders for their bookings.

When you enable the confirmation requirement, incoming bookings are only confirmed after your manual approval. The business receives an email with a one-click approval link. Customers first receive a 'request received' confirmation, then the final booking confirmation after approval.

Yes. Customers can join a waitlist when no free slot is available. As soon as an appointment is cancelled, people on the waitlist are automatically notified.

Yes. Customers can choose a recurrence frequency when booking (weekly, bi-weekly, monthly). The booking series is treated as a unit — cancellation of the series or individual appointments is possible.

Yes. In the dashboard you can generate a QR code for each calendar — with your logo, in various formats. Ideal for shop windows, business cards, flyers or reception areas.

Currently one business account per company is provided. Employee logins with restricted rights are planned. In the meantime: each employee calendar can be accessed separately.

Terminradar supports Google Calendar (OAuth), Microsoft 365 / Outlook (OAuth), CalDAV-compatible calendars (iCloud, Nextcloud, Fastmail, GMX, WEB.DE) and ICS feeds for reading.

Existing appointments in your connected calendar automatically block the corresponding slots in Terminradar — no double bookings possible. Terminradar reads your calendar every 15 minutes (ICS) or in real time (Google/Microsoft OAuth).

Yes. Every confirmed booking is automatically added as an appointment in your connected Google or Outlook calendar — with the customer's name, service and time.

No. Terminradar has built-in availability management. You enter opening hours, exceptions and holidays directly in the dashboard — an external calendar is optional but recommended.

Yes. All servers are located in Germany, no data sharing with third parties, no personal tracking cookies. For bookings, only the customer's name and email address are stored. Customer data belongs to the business, not Terminradar.

Yes. You can find the DPA at /avv. As a data processor under Art. 28 GDPR, we process customer data exclusively according to your instructions.

Booking data is automatically deleted 18 months after the appointment end date. Activity logs are deleted after 90 days. You can export your data at any time or request deletion.

Yes. In the customer area under 'My Account → Privacy' you can download all your stored data as JSON (Art. 15 GDPR) or delete your account completely (Art. 17 GDPR). Booking data is anonymised in the process.

Terminradar does not set marketing or tracking cookies. Only technically necessary data is stored in the browser (login token, language setting). An analytics tool (Umami) runs cookie-free on German servers — no cookie banner required.

A basic setup (1 calendar, 3 services, opening hours) takes approx. 10–15 minutes. With Google Calendar integration approx. 20 minutes. More complex setups (multiple employees, zones for new customers) take 30–60 minutes.

Yes. In the dashboard you will find a step-by-step guide. For questions, our support team is available via ticket (in the dashboard under 'Support') — typical response time under 24 hours.

Yes. Via the website widget (Dashboard → Widget) you can embed a booking button or inline widget directly on your website — with 2 lines of HTML, fully responsive.

Yes, a REST API with Swagger documentation is available. Webhooks for booking events (created, cancelled, rescheduled) enable integrations into your own systems.